Shipping policy

All orders are packed and dispatched from Marysville, Victoria, Australia.

Processing times

We aim to pack and dispatch orders within 1 to 2 business days of your order being placed (excluding weekends and public holidays). During busy periods, dispatch may take a little longer, but we will always do our best to keep things moving.

Shipping rates and delivery timeframes

We currently ship within Australia only.

Shipping costs are calculated at checkout based on your location and order size.

Delivery timeframes are estimates only and can vary due to carrier delays, weather, and peak periods.

Tracking

If tracking is available for your shipment, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Address details

Please double-check your delivery address at checkout. If an order is returned to us due to an incorrect or incomplete address, we can re-send it once it is received back, and additional shipping fees may apply.

Delays, lost parcels, and ‘delivered’ scans

If your parcel is delayed, marked as delivered but not received, or appears lost in transit, please contact us at enquiries[@]freestoneoutdoors[.]com[.]au and we will help you investigate with the carrier.